Returns & Exchanges
At Animate USA Online Shop, we want you to love your fashion finds; if you are not completely satisfied, you may return or exchange eligible items within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Place the items in their original packaging with all tags attached, ensuring the clothing is unworn, unwashed, and in its original condition.
Print and Attach Label
Download and print the prepaid shipping label provided through the portal and securely affix it to the outside of your return parcel.
Ship and Track
Drop off your package at any authorized carrier location and keep your tracking receipt; your refund or exchange will be processed within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing